WHAT INFORMATION DO WE GATHER ABOUT YOU?
The information gathered when you interact with the NYT Services falls into two categories: 1) Personal information, which includes personal information you supply when you subscribe, order, complete a survey, register for one of our sites, enter a contest or provide your email address and 2) Non-personal information collected through technology, which includes tracking information collected by us as well as third parties.
Personal Information That You Give Us
Registration for the NYT Services may require that you supply certain personal information, including a unique email address and demographic information (ZIP code, age, sex, household income, job industry and job title) to register.
To disassociate your NYTimes.com registration from third party accounts, including Facebook, please see our Social Media FAQ.
Billing and Credit Card Information
To enable payment and donations via the NYT Services, we collect and store name, address, telephone number, email address, credit card information and other billing information. This information will only be shared with third parties who help to complete the purchase transaction. Examples of this include fulfilling orders and processing credit card payments.
User Generated Content and Public Activities (Including Comments, Reader Reviews and TimesPeople)
We offer you opportunities to engage in public activities on NYTimes.com and other NYT Services. “Public activities” are any actions you take on NYTimes.com that are designed to be visible to other users, including comments, recommendations, reader reviews, ratings or any other items that you submit. Any information you disclose in your public activities, along with your screen name or ID, or any image or photo, becomes public and may be used by The New York Times for online and offline promotional or commercial uses in any and all media. If you choose to engage in public activities, you should be aware that any personal information you submit can be read, collected and used by other users of these areas. We are not responsible for the personally identifiable information you choose to submit in the course of your public activities and we have no responsibility to publish, take down, remove or edit any of your public activities or submissions. For more information, see the Comments FAQ and read the Forums, Discussions and User Generated Content section of the Terms of Service.
If you have registered for a NYTimes.com account, we will track and aggregate your public activities on NYTimes.com. By choosing to participate in public activities, you are electing to share and display such public activities via NYTimes.com. Also, public activities may be included in RSS feeds, APIs and made available to other websites via other formats. As a result, your public activities may appear on other websites, blogs, or feeds. Keep in mind that we are not responsible for any personal information you choose to make public via your public activities, and you agree that such sharing will be deemed to have been done by you, not The New York Times. Please see our Comments FAQ for additional information.
Contests, Sweepstakes and Special Offers
The New York Times collects personal information from you when you participate in sweepstakes, contests or special offers. If this information is also being collected by a third party other than The New York Times, we will notify you at the same time. If you do not want any personal information shared, you should not participate in the sweepstakes, contest or special offer.
Reader Surveys, Reader Panels and Market Research
The New York Times may collect personal information from you in connection with voluntary surveys conducted via the NYT Services. Data may be collected through the NYT Services, on the phone or through the mail. The information you provide may be shared, but only in the aggregate, with advertisers and partners unless we notify you otherwise at the time of collection.
Members of our Reader Panels agree to participate in surveys, polls or discussions about their readership of The New York Times, their household/personal characteristics and their purchase behavior. Our panels are currently administered by Vision Critical and Beta Research.
Conferences and Live Events
We often receive information about attendees to our live events from sign-in and registration lists. We may share this information with event or promotion sponsors, in which case we will notify you when we collect the information.
Non-Personal Information Collected Using Technology
Information Collected by Us Using Technology
We use various Internet technologies to manage the NYT Services and track use of the Services. Non-personal information that we collect using these technologies may be combined with other information about you.
Device Information. We may collect non-personal information about the computer, mobile device or other device you use to access the NYT Services, such as IP address, geolocation information, unique device identifiers, browser type, browser language and other transactional information.
The NYT Services may transmit non-personally identifiable website usage information about our visitors to a reputable third party in order to show you advertising for The New York Times when you visit other sites. For more information about our third-party ad server, or to learn your choices about not having this non-personal information used to target ads to you, please click here.
Analytics Technologies. We have hired third parties to provide us information, reports and analysis about the usage, browsing patterns of users of the NYT Services.
We may log your IP address (the location of your computer or device on the Internet). We use IP addresses for system administration and troubleshooting purposes, to customize content for specific regions (including currency display, recommendations and serving certain advertisements) and to track access and use of the NYT Services.
Log Files and Your Reading History. We automatically log certain usage information about your use of NYT Service, including a reading history of the pages you view.
We use this information in order to provide you with customized Recommendations on NYTimes.com based on your reading history. For more information on the Recommendations feature, please read the Recommendations FAQ. We also use log files to analyze usage of our websites and mobile applications.
Location Information. Some of our mobile applications can deliver content based on your current location if you choose to enable that feature of the app. If you enable the location-based feature, your current location will be stored locally on your device, which will then be used by the app. If you elect to have a location-based search saved to your history, we will store that information on our servers. If you do not enable the location-based service, or if an app does not have that feature, the app will not transmit to us, and we will not collect or store, location information.
Ads may be displayed within our apps. The ads you see are not targeted to you based on your current GPS location, but they may be targeted to you based on your device’s IP address or ZIP code.
Information Collected by Third Parties
Some of the services and advertisements included in the NYT Services, including on NYTimes.com and within our mobile apps, are delivered or served by third-party companies. These companies may place or recognize cookies, Web beacons or other technology to track certain non-personal information about our website users. For example, in the course of serving certain advertisements, an advertiser may place or recognize a unique cookie on your browser in order to collect certain information about your use of the NYT Services. In many cases, this information could be used to show you ads on other websites based on your interests.
You have choices about the collection of information by third parties on our website:
2) If you would like to opt-out of having interest-based information collected during your visits to this or other sites, click here.
Your access to our websites should not be affected if you do not accept cookies served by third parties.
WHAT DO WE DO WITH THE INFORMATION WE GATHER ABOUT YOU?
Provide the Services You Request
We use the information we gather about you to enable your use of the NYT Services, fulfill your requests for certain products and services, such as sending out electronic newsletters and enabling you to participate in and renew paid services, polls, contests, and message boards.
We perform statistical, demographic and marketing analyses of users of the NYT Services, and their subscribing and purchasing patterns, for product development purposes and to generally inform advertisers about the nature of our subscriber base. We use this information for analysis purposes, including analysis to improve customer relationships.
Customizing Your Experience
We use the information that we collect to allow advertising to be targeted to the users for whom such advertising is most pertinent. We also use this information to customize certain features of the NYT Services to provide you with an enhanced experienced based on the type of device you are using to access the NYT Services, and in certain cases, provide you with requested services.
We may use demographic and preference information to allow advertising on the NYT Service to be targeted to the users for whom they are most pertinent. This means users see advertising that is most likely to interest them, and advertisers send their messages to people who are most likely to be receptive, improving both the viewer’s experience and the effectiveness of the ads. We disclose information to third parties only in aggregate or de-identified form.
The New York Times will periodically send you email newsletters or promotional email about services offered by The New York Times and its advertisers. For details about New York Times email, please see the section labeled “What Is Our Email Policy?”
WITH WHOM DO WE SHARE THE INFORMATION THAT WE GATHER?
Within The New York Times
If you have registered to use the NYT Services, we will not sell, rent, swap or authorize any third party to use your email address or any information that personally identifies you without your permission.
In the future, we may sell, buy, merge or partner with other companies or businesses. In such transactions, we may include your information among the transferred assets.
If you are a print subscriber to The New York Times newspaper and subscribed either by mail, phone or online, we may exchange or rent your name and mailing address and certain other information, such as when you first subscribed to The New York Times (but not your email address) with other reputable companies that offer marketing information or products through direct mail. If you prefer that we do not share this information, you may opt-out by emailing us at firstname.lastname@example.org, or write to us at Customer Care, P.O. Box 8041 Davenport IA 52808-8041. If you are a current print subscriber, please remember to include your account number and phone number in the body of your email or letter, and if you choose to opt-out via email, please include “Opt-out” in the subject line.
We may share information about attendees to our live events with sponsors or other third parties. If so, we will notify you when you provide us the information.
We contract with other companies to provide services on our behalf, including credit-card and billing processing, ad serving, shipping, email distribution, list processing and analytics or promotions management. We provide these companies only with the information they need to perform their services. These service providers are restricted from using this data in any way other than to provide services for The New York Times, and they may not share, resell or use the data for their own direct marketing purposes.
We reserve the right to disclose your opt-out information to third parties so they can suppress your name from future solicitations, in accordance with applicable laws. We may occasionally release personal information as required by law, for example, to comply with a court order or subpoena. (For more information, see the “Compliance with legal process” section of this policy.)
WHAT IS OUR EMAIL POLICY?
The New York Times complies with the federal CAN-SPAM Act of 2003. We will not send you marketing messages if you have opted out. We will not share, sell, rent, swap or authorize any third party to use your email address for commercial purposes without your permission. If you feel you have received an email from us in error, please contact email@example.com.
Email Newsletters. The New York Times offers several email newsletters. If you no longer wish to receive a specific newsletter, follow the “unsubscribe” instructions located near the bottom of each newsletter. To manage your newsletter preferences, please click here.
Promotional Email. The New York Times may periodically email you messages about products and services that we think may be of interest to you. You can choose not to receive messages in the future by either (1) following the “unsubscribe” instructions located near the bottom of each email, or you can opt-out here.
Survey Email. We may send you an email inviting you to participate in user surveys, asking for feedback on NYTimes.com and existing or prospective products and services, as well as information to better understand our users. User surveys greatly help us to improve the NYT Services, and any information we obtain in such surveys will not be shared with third parties, except in aggregate form.
HTML Email. When you sign up to receive email from us, you can select either plain text or HTML (with images) format. If you select the HTML format, we may place a one-pixel gif to determine whether or not readers viewed the email. This process does not leave any information on your computer, nor does it collect information from your computer. The New York Times may share this data with others in aggregate only.
Emails From You. If you send us emails, you should be aware that information disclosed in emails may not be secure or encrypted and thus may be available to others. We suggest that you exercise caution when deciding to disclose any personal or confidential information in emails. We will use your email address to respond directly to your questions or comments.
Email This Article Feature. NYTimes.com readers may use this feature to email links to articles (or other content such as slideshows). The email addresses that you supply to this service are saved for your convenience for future articles you may wish to email; these addresses are not used for any other purpose, and will not be shared with any third parties.
HOW DO I CHANGE OR UPDATE MY PERSONAL INFORMATION?
The New York Times Home Delivery Web Account. You may update and/or edit your Home Delivery account information online at the Home Delivery website by clicking on the link for Update Account. Should you require assistance, please call our toll free number, 1-800-NYTIMES.
Manage Your NYTimes.com Account in the My Account Area. You may review and update your NYTimes.com membership or account information and access your transaction history in the My Account area.
There are a number of things you can do in the My Account area to ensure your personal information is accurate and up to date. For one, you can update the information you provided during the free registration process. The Email Preferences tab is the place to go to sign up for our email newsletters and manage your delivery options. To gain access to the areas of the My Account area containing personal information, you will be asked to re-enter your password. If you do not remember your password, you can reset your password here. If you need further assistance, please contact Customer Service.